📦 Return & Exchange Policy

🛡️ EanVue Camera Return Policy
We are committed to delivering high-quality security camera products. If you’re not satisfied with your purchase or received a defective item, we offer a fair return and exchange policy.

✅ Eligible for Return or Exchange:

  • Within 30 days from delivery
  • Product is unused, uninstalled, and in original condition
  • Defective or shipping damaged
  • Incorrect model or version received

❌ Not Eligible:

  • Used, installed, or damaged products
  • Return window expired
  • No valid proof of purchase

🔁 Return Process:

  1. Submit a request via our Contact Us page with order number & issue photos
  2. We respond within 1–2 business days
  3. If approved, we provide a return address or replacement solution

🚚 Shipping Cost:

All return and exchange shipping fees are the responsibility of the buyer.

If you have any questions, feel free to contact our support team.